b699 Privacy Policy — How We Protect Your Personal Data

This Privacy Policy applies to all personal data collected, stored, and processed by b699 — Bangladesh's trusted online casino and sports betting platform — accessible at https://b699.io. The policy governs how we handle data for all registered players and visitors to our platform, regardless of the device or network used to access it.

By registering an account on b699 or by continuing to use the platform after this Privacy Policy has been published, you acknowledge that you have read, understood, and agreed to the data practices described herein. If you do not agree with any part of this policy, you should discontinue use of the b699 platform and contact our support team to request account closure.

This Privacy Policy should be read together with b699's Terms & Conditions and Responsible Gaming policy, all of which collectively govern your relationship with the b699 platform.

b699 collects personal data through several distinct channels. The categories below describe the full scope of information we may hold about you as a registered player or platform visitor.

2.1 Registration and Identity Data

When you create a b699 account, we collect your full legal name, date of birth, mobile phone number, and a username of your choosing. You may also be asked to supply a valid email address for account communications.

2.2 Verification Documents

To comply with anti-money laundering (AML) obligations and to confirm that players meet the 21+ age requirement, b699 may request copies of identity documents such as a National Identity Card (NID), passport, or other government-issued photo ID. Where a source-of-funds check is required for high-value transactions, we may also request supporting financial documentation.

2.3 Financial and Transaction Data

We record all deposit and withdrawal transactions associated with your b699 account, including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts in Bangladeshi Taka (BDT), timestamps, and transaction reference numbers. We do not store full card numbers — only the last four digits and the card type are retained for reference purposes.

2.4 Gaming and Betting Activity

b699 maintains detailed records of your gaming and betting activity, including games played, bet amounts, win/loss outcomes, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, dispute resolution, and platform improvement.

2.5 Technical and Device Data

Our platform automatically collects certain technical data when you access b699, including your IP address, device type and operating system, browser type and version, screen resolution, language settings, and referring URLs. This data is used to optimise the platform experience and to detect fraudulent or automated access patterns.

2.6 Communications Data

When you contact b699 via live chat, email, or any other support channel, we retain records of those communications — including the content of your messages, timestamps, and the resolution outcome — for a period of up to 3 years for audit and training purposes.

b699 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that has not been disclosed in this policy without first obtaining your explicit consent.

• Account management: Creating, maintaining, and securing your b699 player account, including processing login requests, password resets, and account verification;
• Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other accepted payment methods, and reconciling your BDT wallet balance;
• Identity and age verification: Confirming that all registered players are aged 21 or above and that submitted identity information is accurate and verifiable;
• Responsible gaming: Monitoring gaming patterns to identify indicators of problem gambling behaviour and, where appropriate, applying responsible gaming controls as described in our Responsible Gaming policy;
• Legal compliance: Meeting our obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and data protection laws, including maintaining transaction records for the legally required retention period;
• Customer support: Responding to your enquiries, resolving disputes, and maintaining quality standards across our live chat and email support channels;
• Platform improvement: Analysing aggregated usage patterns, technical performance metrics, and player feedback to continuously improve the b699 platform experience;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account takeovers, bot usage, and other security threats;
• Marketing communications: Sending promotional offers, bonus announcements, and platform updates to players who have opted in to receive such communications. Opt-out is available at any time.

b699 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

1. Contractual necessity: Processing required to perform our obligations under the b699 Terms & Conditions — for example, operating your account, processing payments, and settling bets;
2. Legal obligation: Processing required to comply with applicable laws and regulations, including AML record-keeping requirements and responses to lawful authority requests;
3. Legitimate interests: Processing carried out to pursue b699's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your data protection rights;
4. Consent: Processing based on your explicit opt-in consent, specifically in relation to marketing and promotional communications. Where consent is the legal basis, you retain the right to withdraw it at any time without affecting any prior processing.

b699 may share your personal data with the following categories of recipients:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data strictly necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated;
• Identity verification providers: Third-party KYC services may receive copies of identity documents you submit for verification purposes. These providers are contractually bound to process your data only for the stated verification purpose;
• Game technology providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data (such as player ID and bet values) necessary to deliver game functionality. These providers do not receive personally identifiable information beyond what is required for their technical operation;
• IT and security infrastructure: Cloud hosting, cybersecurity, and platform monitoring providers who access data solely to maintain and secure the b699 technical environment;
• Legal and regulatory authorities: b699 will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by a valid legal obligation, court order, or lawful request. Where permitted by law, b699 will notify you of such a disclosure.

All third parties with whom b699 shares data are contractually required to implement appropriate technical and organisational measures to protect the data they receive and to process it only for the specific purpose for which it was shared.

b699 uses cookies and similar tracking technologies to maintain session state, remember your preferences, and analyse how players interact with our platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens that keep you logged in during an active gaming session. These cookies cannot be disabled without disrupting platform functionality;
• Functional cookies: Remember your language preferences, display settings, and last-used payment method to provide a smoother experience across visits;
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the b699 platform — which pages are visited most frequently, where players encounter difficulties, and how long sessions last. This data is used solely for platform improvement;
• Security cookies: Help b699 detect unusual activity such as automated login attempts, account sharing, and fraudulent session patterns.

b699 does not use third-party advertising or retargeting cookies that track you across external websites. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your b699 account.

b699 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, b699 will securely delete or irreversibly anonymise the relevant data. Where a legal dispute or regulatory investigation is ongoing, data may be retained beyond the standard period until the matter is fully resolved.

As a b699 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our data team at [email protected] with your registered mobile number and a clear description of your request. We will respond within 30 days of receiving a verified request.

• Right of access: You may request a copy of all personal data b699 holds about you. We will provide this in a clear, readable format;
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (e.g., username, email address) can be made directly in your account settings;
• Right to erasure: You may request that b699 delete your personal data. This right is subject to legal retention obligations — for example, AML law requires us to retain financial records for 7 years regardless of an erasure request. Where deletion is possible, it will be carried out within 30 days;
• Right to restrict processing: You may request that b699 suspend the processing of your data while a rectification or objection request is being considered;
• Right to data portability: You may request a machine-readable copy of your account data (e.g., transaction history, gaming activity) to transfer to another service provider;
• Right to object: You may object to processing based on legitimate interests, including profiling. If you object, b699 will cease that processing unless we can demonstrate compelling legitimate grounds that override your rights;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

b699 implements a layered approach to data security designed to protect your personal information against unauthorised access, loss, alteration, and disclosure. Our current security measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and b699's servers;
• Encryption at rest for sensitive data categories including identity documents, financial records, and authentication credentials;
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. All staff with data access undergo background screening and data handling training;
• Intrusion detection systems: Automated monitoring tools scan for unusual access patterns, login anomalies, and potential data exfiltration attempts on a 24/7 basis;
• Regular security audits: b699's platform and data infrastructure undergo periodic independent security assessments to identify and remediate vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your personal data, b699 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

You also play an important role in data security. Keep your b699 account password strong and unique, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.

If b699 becomes aware that a person under the age of 21 has registered an account or provided personal data through any channel, we will immediately close the account, void any associated transactions, and securely delete the personal data without delay.

If you believe that a minor has accessed or registered on the b699 platform, please notify us immediately at [email protected] so that we can take swift action. Parents and guardians are encouraged to use parental control tools and software to prevent minors from accessing online gambling platforms.

The b699 platform may contain references to third-party services — for example, the payment platforms bKash, Nagad, Rocket, and Upay, or game providers such as Pragmatic Play and Evolution Gaming. Where you interact with these third-party services, their own privacy policies apply to the data they collect and process.

b699 is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of any external service before submitting personal data to them. The inclusion of a third-party brand name or service on the b699 platform does not constitute an endorsement of that party's data practices.

b699 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email or mobile number associated with their account, or via a prominent notice on the b699 homepage, at least 14 days before the changes take effect.

The effective date at the top of this policy indicates when the current version came into force. We recommend reviewing this page periodically to stay informed of how b699 handles your personal data. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data b699 holds about you, please contact our support team through the following channels:

• Email: [email protected] — for data access, correction, and deletion requests, as well as any privacy-related enquiries. Typical response time: 2–6 hours.
• Live Chat: Available 24/7 on the b699 homepage — for urgent account or payment privacy concerns.

All privacy-related communications with b699 must be submitted in English. When submitting a data rights request, please include your registered mobile number and a clear description of your request so that we can verify your identity and process your request efficiently.

b699 is committed to resolving all privacy-related enquiries promptly and transparently. If you are not satisfied with our response to a privacy concern, you may escalate the matter through the formal dispute resolution process described in the Terms & Conditions.